Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or contact us for support.

• Account information: name, email address, company name
• Usage data: API calls, email sends, delivery metrics
• Payment information: processed securely via Cashfree (we do not store card numbers)
• Technical data: IP address, browser type, device information
• Email content: subject lines and metadata for delivery (not stored long-term)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send billing notifications
• Send transactional and service-related emails
• Monitor and analyse usage patterns for performance optimisation
• Detect and prevent fraud, abuse, and security incidents
• Respond to your comments, questions, and support requests

3. Data Retention

We retain your account data for as long as your account is active. Email logs and analytics are retained for 90 days by default. You may request deletion of your data at any time by contacting support.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in operating our platform (AWS, MongoDB Atlas)
• Payment processors (Cashfree) for billing purposes
• Law enforcement when required by applicable law

5. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are small files stored on your device. You can instruct your browser to refuse all cookies, but some parts of the service may not function properly.

6. Security

We implement industry-standard security measures to protect your data, including TLS encryption in transit, bcrypt password hashing, and API key hashing. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you
• Correction: request correction of inaccurate data
• Deletion: request deletion of your personal data
• Portability: request a machine-readable export of your data
• Objection: object to processing of your data

8. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or via a notice on our service. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us